Thank you for choosing our books, educational resources, and professional products.
As these materials are created by medical professionals, authors, and experts, and often include intellectual property, digital content, or personalised items, all sales are final and non-refundable.
1. No Returns, No Refunds – All Sales Are Final
Due to the nature of our products and services, we do not accept returns or provide refunds for any purchases. This includes (but is not limited to):
- Physical books
- Signed or personalised books
- PDF downloads
- Digital files
- Audio files
- Online courses
- Educational materials
- Professional, medical, or advisory content
- Specialist tools, scorecards, or templates
- Any intellectual-property-based items
Once an order is placed, it is considered final.
2. Digital Products – Instant-Access Policy
Under UK Consumer Contract Regulations, digital products can be excluded from refunds once downloaded or accessed.
By purchasing digital products from this website, you waive your right to cancellation or refunds.
3. Physical Products – Defects Only Policy
We do not accept returns for physical items unless the product arrives damaged or defective. If your item arrives damaged, you must notify us within 48 hours of delivery with:
- Photographic evidence
- Order number
- Description of the issue
If approved, a replacement will be issued for the same item.
No refunds are provided under any circumstances.
4. Professional & Medical Content – Strict No Refund Policy
Any product, resource, or material created by a medical doctor, expert, or consultant is classified as professional intellectual content and is therefore:
- Non-returnable
- Non-refundable
- Not eligible for exchange
This mirrors policies used across UK medical and specialist practices.
5. No Exchanges
We do not offer exchanges for any product, unless the item was received defective and approved under Section 3.
6. Incorrect Address or Customer Input Errors
We are not responsible for:
- Incorrect delivery addresses entered by the customer
- Failed deliveries due to incomplete or inaccurate information
- Lost packages resulting from courier delays or customer error
No refunds or replacements will be issued in these cases.
7. Shipping & Delivery
Shipping fees are:
- Non-refundable
- Paid by the customer for any replacement in cases where applicable
We recommend using a tracked service for any authorised replacement returns.
We cannot guarantee receipt of items sent without tracking.
8. Chargebacks
Initiating an unlawful or unjustified chargeback is considered a breach of this policy.
We provide full documentation to dispute chargebacks with banks and payment providers.
9. Customer Support
For questions regarding defective items only, please email:
Support hours: Monday–Friday.
💼 SUMMARY – FOR LEGAL CLARITY
This policy aligns with:
- UK Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Digital Content Regulations
- Industry standards used by UK authors, publishers, and medical experts
→ Digital goods are non-refundable
→ Professional/medical content is non-refundable
→ Books are non-returnable unless damaged
→ No exchanges unless defective
→ No refunds under any circumstances
